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Nov 7, 2008September 2008 Best Month Ever for Frontier On-Time ArrivalsDepartment of Transportation statistics also show Frontier once again among industry leaders in key performance categories DENVER, Nov. 7 /PRNewswire-FirstCall/ -- Frontier Airlines enjoyed another strong showing in the Department of Transportation's (DOT) monthly "Air Travel Consumer Report", which details the operational performance of the country's 19 largest air carriers, including the 11 recognized major airlines. The DOT released its September 2008 stats on Friday. Frontier achieved its best on-time arrival performance in company history in September 2008, leading the industry with a 91.4% on-time arrival rate at the DOT's 32 largest airports. When looking at all domestic airports, Frontier led all major carriers, and trailed only Hawaiian Airlines among all airlines, in on time arrivals. September also marked the third consecutive month in which Frontier ranked among the top three major carriers in on-time performance. Frontier also finished first in flight completion factor among major carriers and second among all airlines, with only 33 cancellations out of 7,521 scheduled domestic flights. This is the 16th consecutive month Frontier has led major carriers in completion factor Other highlights of the September 2008 report include:
-- Frontier reported no flights on the DOT's "List of Shame," which
details flights that are chronically delayed or canceled (over 70% of
the time).
-- Frontier posted its best-ever baggage performance number (MBR). The
2.69 MBR ranked Frontier fourth among major carriers and fifth overall,
marking the third consecutive month Frontier has ranked among the top
five major carriers in baggage handling.
-- Frontier ranked second among major carriers and third overall in fewest
passenger complaints. Through the end of September, Frontier ranked
third among major carriers in fewest complaints filed with the DOT for
the year.
"Our employees continue to raise the bar for excellence in running our operation," said Frontier Chief Operating Officer Chris Collins. "We are talking about performance levels never seen before in the history of our Company, and it is wonderful to have our employees take such good care of our customers." The next page features charts showing Frontier's September 2008 rankings in some of the key performance areas: On Time Arrivals 32 Largest All Airports 1. Hawaiian Airlines 85.0% 95.1% 2. Frontier Airlines 91.4% 91.4% 3. Pinnacle Airlines 90.2% 90.6% 4. Northwest Airlines 89.2% 89.5% 5. Southwest Airlines 90.3% 89.0% 6. AirTran Airways 88.5% 88.5% 7. Alaska Airlines 89.9% 87.8% 8. SkyWest Airlines 87.2% 87.3% 9. Delta Airlines 84.6% 84.4% 10. US Airways 83.9% 84.1% 11. Atlantic Southeast Airlines 83.5% 83.2% 12. American Eagle Airlines 82.5% 82.7% 13. Continental Airlines 81.6% 82.1% 14. American Airlines 81.3% 81.5% 15. ExpressJet Airlines 79.8% 81.1% 16. JetBlue Airways 80.1% 80.8% 17. United Airlines 79.5% 79.8% 18. Mesa Airlines 76.6% 78.1% 19. ComAir 77.0% 77.4% Mishandled Baggage Performance MBR 1. AirTran Airways 1.94 2. Northwest Airlines 2.01 3. Hawaiian Airlines 2.36 4. Continental Airlines 2.64 5. Frontier Airlines 2.69 6. US Airways 3.09 7. JetBlue Airways 3.12 8. American Airlines 3.56 9. Alaska Airlines 3.60 10. Southwest Airlines 3.66 11. Pinnacle Airlines 4.09 12. United Airlines 4.21 13. Delta Airlines 4.51 14. ExpressJet Airlines 4.55 15. SkyWest Airlines 5.38 16. Mesa Airlines 6.06 17. American Eagle Airlines 7.06 18. Atlantic Southeast Airlines 7.42 19. ComAir 9.37 Overall Flight Completion Completion% 1. Hawaiian Airlines 99.8% 2. Frontier Airlines 99.6% 3. Northwest Airlines 99.5% 4. Alaska Airlines 99.4% 5. AirTran Airways 99.1% 6. SkyWest Airlines 99.1% 7. United Airlines 99.0% 8. Atlantic Southeast Airlines 99.0% 9. JetBlue Airways 98.9% 10. Delta Airlines 98.8% 11. US Airways 98.8% 12. Pinnacle Airlines 98.7% 13. American Airlines 98.5% 14. Mesa Airlines 98.4% 15. ComAir 97.8% 16. Southwest Airlines 97.7% 17. American Eagle Airlines 97.5% 18. ExpressJet Airlines 94.1% 19. Continental Airlines 93.9% Customer Complaints Comp Ratio 1. ExpressJet Airlines 0.00 2. Southwest Airlines 0.18 3. Frontier Airlines 0.25 4. Mesa Airlines 0.34 5. Pinnacle Airlines 0.38 6. Alaska Airlines 0.39 7. SkyWest Airlines 0.42 8. Atlantic Southeast Airlines 0.44 9. American Eagle Airlines 0.55 10. Hawaiian Airlines 0.67 11. Northwest Airlines 0.81 12. AirTran Airways 0.96 13. Continental Airlines 1.02 14. American Airlines 1.21 15. Delta Airlines 1.50 16. United Airlines 1.57 17. ComAir 1.59 18. JetBlue Airways 1.66 19. US Airways 1.92 About Frontier Airlines Holdings, Inc. Frontier Airlines Holdings, Inc. (Pink Sheets: FRNTQ) is the parent company of Denver-based Frontier Airlines. Currently in its 15th year of operations, Frontier Airlines is the second-largest jet service carrier at Denver International Airport, employing more than 5,000 aviation professionals. Frontier Airlines' mainline operation has 55 aircraft with one of the youngest Airbus fleets in North America. Frontier Airlines' mainline operations offer 24 channels of DIRECTV® service in every seatback along with a comfortable all-coach configuration. In conjunction with a fleet of ten Bombardier Q400 aircraft operated by Lynx Aviation (a subsidiary of Frontier Airlines Holdings, Inc.), Frontier offers routes to more than 50 destinations in the U.S., Mexico, Canada and Costa Rica. In November 2006, Frontier and AirTran announced a first-of-its-kind integrated marketing partnership that offers travelers the ability to reach more than 80 destinations across four countries with low fares aboard two of the youngest fleets in the industry. For more in-depth information on Frontier Airlines, please visit its Web site at FrontierAirlines.com. SOURCE: Frontier Airlines Holdings, Inc. CONTACT: Corporate Communications of Frontier Airlines Holdings, Inc., Web site: http://www.frontierairlines.com/
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