NEWS & MEDIA
|All News Releases >||General News >|
Nov 3, 2005
Frontier Ranks #1 For On Time Performance
DENVER (November 3, 2005) - This morning, the United States Department of Transportation (DOT) released its monthly Air Traveler Consumer Report (http://airconsumer.ost.dot.goveports/atcr05.htm), ranking Denver-based Frontier Airlines (Nasdaq: FRNT) as number one in "On Time Arrival Performance" among all carriers at the 33 largest airports in America for the month of September with 92.1% of its flights arriving on time. A flight is counted as "on time" if it operated less than 15 minutes after the scheduled time shown in the carriers' Computerized Reservations Systems (CRS).
Today's announcement marked the fourth consecutive month in which Frontier has ranked among the top five on time performing airlines in the United States.
"Without question, customer service is the cornerstone of Frontier's product so a heartfelt congratulations and thank you must be extended to all of our employees who have contributed not only to this month's number one ranking, but to the stellar performance of the past several months," said Jeff Potter, Frontier President and CEO. In addition, the contributions of Denver International Airport (DIA) and the efficiencies they afford us as one of the best airports in the country cannot be underestimated. We are grateful to be able to call Denver and DIA our home."
On time performance is a very specific measurement of an airline's efficiency, requiring several departments and operations within the airline to work closely together to ensure that each plane arrives and departs on time. The coordination includes departments that touch the consumer experience such as the customer check in process and the efficient loading and deplaning of passengers, luggage and cargo, as well as the efficient 'turn' of the plane meaning the aircraft appearance agents and the maintenance crews prepare the plane in a timely manner for its next flight. Dozens of other operational related efficiencies not visible to the consumer also impact the ability of Frontier to maintain a consistently high on-time performance including scheduling, gate management and the efficient recovery from an irregular operation. Frontier leverages all of these aspects of its operations in conjunction with one of the newest fleets in the industry, to create a more efficient and productive airline which means that its passengers can rely on Frontier to consistently deliver them to their destinations safely and on time.
Frontier began voluntarily reporting operational performance information to the DOT in May of 2005. However, due to Frontier's tremendous growth over the past several years, in January 2006 the airline will be required to submit data per a DOT regulation which states that a carrier must report data once its revenue accounts for at least one percent of total domestic scheduled-service passenger revenues.
In addition to the number one "On Time Performance" ranking, the September Air Travel Consumer report also reported: