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Mar 9, 2004
Frontier Airlines Hires Cliff Van Leuven as Vice President of Customer Service
DENVER (March 9, 2004) - Frontier Airlines (NASDAQ: FRNT) today announced that it has hired Cliff Van Leuven as its vice president of customer service, effective March 8, 2004. In his new role, he will oversee Frontier's largest division, which includes approximately 1,200 employees at Frontier's hub and field stations. Van Leuven will report to Sean Menke, Frontier's senior vice president of marketing.
Cliff brings nearly 25 years of airline customer service experience to Frontier, including 21 years with Northwest Airlines and four years with Midwest Airlines in Milwaukee. Most recently, Van Leuven served as vice president of customer service for Midwest Airlines in Milwaukee where he helped the company earn numerous worldwide airline awards for superior customer service. While at Midwest, Van Leuven managed over 1,000 employees in 32 cities and was responsible for station operations, customer service, air cargo/mail sales and cabin service. In addition, Van Leuven led the consumer affairs efforts for both Midwest and its commuter subsidiary, Skyway (now Midwest Connect).
"Cliff brings extensive operational experience with a focus on providing excellent customer service to this position," said Sean Menke, senior vice president of marketing. "Cliff's career has been built around providing strong employee focused leadership and we welcome his valuable perspective to this critical role as Frontier's new vice president of customer service."