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Sep 25, 2003
Frontier Airlines Offers Kiosk Check-in at Denver Hub
DENVER (Sept. 25, 2003) Frontier Airlines (Nasdaq: FRNT) today announced that its FlexCheck self-service check-in kiosks are now available for customer access at its Denver (DIA) hub. FlexCheck utilizes Lake Mary, Fla.-based Kinetics, Inc.s (www.kineticsusa.com), TouchPort software and hardware solutions for airport kiosks and Internet check-in.
Using the kiosks, passengers will be able to change their seat assignments, enter EarlyReturns frequent flyer numbers, and print boarding passes or receipts, all in an average time of less than two minutes. This is the latest enhancement to Frontiers check-in process and follows the August launch of Web check-in, which allows travelers to check in on the Web and print boarding passes from work or home.
Initially, three kiosks will be located at the Frontier ticket counters on the sixth floor of DIAs east side. In the coming months, Frontier will roll out an additional 18 kiosks as it adds ticket counter space. Confirmed, e-ticketed passengers can check in via the kiosks, using a standard credit card, their EarlyReturns frequent flyer number, e-ticket number or confirmation number. A photo ID will still be necessary to accompany the boarding pass at DIAs security checkpoint.
Customers can now choose to check in on the Internet, use the self-service kiosks at the airport, or they can receive the personal service of one of our outstanding customer service representatives, said Mike Bowers, Frontiers vice president of customer care and service. Our goal is to grow and improve our suite of options so that we can continue providing the highest level of flexibility for our customers.
About Frontier Airlines
About Kinetics, Inc.
Today, Kinetics technologies are powering the largest number of airline kiosks in the U.S.. More than two-thirds of all U.S. airline self-service check-in solutions are based on Kinetics technologies, which support all consumer channels, including kiosks and Web applications. Kinetics provides technology solutions for the travel, entertainment, corporate and retail markets. For more information, go to www.kineticsusa.com.