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Mar 31, 2003

Frontier Airlines Revises Flexible Travel Policies


DENVER (March 31, 2003) - In response to military actions in Iraq, Frontier Airlines (Nasdaq: FRNT) has revised its flexibility ticketing policies, allowing current ticket holders to make a one-time change to their travel plans without paying the standard change fee. Details of the policy are outlined below:

  1. Customers holding previously issued tickets that had been purchased on or before midnight (MST) March 25, 2003 for travel between March 19, 2003 and June 19, 2003 can make a one-time itinerary change without incurring the standard administrative fee.
  2. If you have purchased your ticket after March 25, 2003, you are subject to the normal fare rules and policies.
  3. Tickets for those who are making changes on tickets purchased prior to March 25, 2003, must be reissued by May 1, 2003, and the new travel must be completed by December 31, 2003.
  4. The policy also applies to customers flying on EarlyReturns redemption miles.
  5. The policy pertains to the airline's entire route system, including Mexico destinations and markets served by Frontier JetExpress.
  6. Customers must call Frontier Airlines reservations at 1-800-432-1FLY (1-800-432-1359) or their travel agent by May 1, 2003 or before their travel date, whichever is earlier, in order to receive the administrative fee waiver.
  7. Customers must qualify for all of the requirements of the new fare, and will be responsible for any difference in fare.
  8. No name changes or refunds are permitted.

Frontier Airlines currently plans to continue all scheduled service and advises passengers to check flight status via Frontier Airlines' Web site at www.frontierairlines.com, or by calling Frontier Airlines' general reservations line at 800-432-1359. In addition, security directives that may impact passenger travel will be updated on www.frontierairlines.com.

Denver-based Frontier Airlines employs approximately 3,100 aviation professionals and is the second largest jet service carrier at Denver International Airport. Frontier and its regional jet partner Frontier JetExpress offer service to 39 cities. Frontier's fleet consists of 35 aircraft, which feature a single-class configuration. In 2002, for the fourth consecutive year, Frontier's maintenance and engineering department has received the Federal Aviation Administration's highest award, the Diamond Certificate of Excellence. This award signifies 100 percent of the airline's maintenance and engineering employees have completed advanced aircraft maintenance training programs. In April 2002, Entrepreneur ranked Frontier one of two "Best Low-Fare Airlines." Frontier provides capacity information and other corporate information on its Web site, which may be viewed at www.frontierairlines.com.

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