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Apr 19, 2001
Frontier Airlines Names Joe Crampton Director of Customer Care and Service at Denver Interna
DENVER (April 19, 2001) - Frontier Airlines (Nasdaq: FRNT ) today named Joe Crampton as director of customer care and service at Denver International Airport, effective May 1, 2001. In his new position, Crampton, 35, will oversee the airline's Denver hub airport station operations, including approximately 600 employees at the ticket counter, gate and ground operations. He will report directly to Vice President of Station Operations and Customer Service Mike Bowers.
"Joe's comprehensive operations experience and strong leadership development abilities make him an ideal fit for this very critical position in Frontier's operation," said Bowers. "Beginning as a customer service agent on the ramp nearly 10 years ago, Joe has proven himself to be a forward-thinking leader with a broad understanding of the dynamics of airport operations and the airline industry and we're very pleased to welcome him to Frontier."
Crampton brings over 10 years of aviation experience to Frontier, and most recently served as regional manager, customer services for Seattle-based Horizon Air, overseeing 13 cities, four ground support equipment shops, 12 customer service managers, four ground support equipment managers and 385 employees. During his 10-year tenure at Horizon, he also assisted in the startup of three new stations and acted as customer services manager at the airline's hub in Boise, Idaho as well as Sacramento, Calif. and Great Falls, Mont.
He holds a bachelors degree in general business management from Boise State University. Crampton and his wife, Michele and their two children currently reside in Auburn, Wash. and plan to relocate to Denver.
Denver-based Frontier Airlines serves 22 cities coast to coast with a fleet of 25 Boeing 737 jets and employs approximately 2,400 aviation professionals. The airline is the second largest jet service carrier of Denver International Airport with an average of 112 daily systemwide departures and arrivals. Frontier Airlines recently introduced its own frequent flyer program, EarlyReturns, which offers one of the fastest return programs in the industry. In 2000, Zagat's Airline Survey ranked Frontier Airlines as one of the top ten domestic air carriers based on comfort, service and food. In 1999 and 2000, Frontier's maintenance and engineering department received the Federal Aviation Administration's highest award, the Diamond Certificate of Excellence, with 100 percent of its maintenance and engineering employees completing advanced aircraft maintenance training programs. Frontier provides capacity and other data and industry comparisons on its Web site, which may be viewed at http://www.frontierairlines.com .