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Oct 4, 2000
Frontier Airlines Implements "Above-Wing" Operations at Boston Logan International Airport
DENVER (October 4, 2000) - Frontier Airlines (Nasdaq: FRNT) today announced that it implemented "above-wing" operations, including ticket counter, customer service and baggage service at its Boston station, effective Oct. 1, 2000. To provide the service, Frontier plans to employ 15 part-time customer service agents, 2 full-time customer service agents and one supervisor. These positions will be led by the airline's City Manager Shantanu Kar. Prior to the announcement, the airline's "above wing" service was provided by Midwest Express Airlines, who will continue to perform "below-wing" services for Frontier's Boston operation, including ramp and cargo handling.
"Bringing our above-wing services in-house is the natural progression for our Boston operation which, in its third year of operations, has experienced increased traffic from Denver and cities further west," said Director of Regional Station Operations - Eastern Region Kevin Pederson. "By employing our own people and offering our own services we are able to ensure that our customers receive the legendary customer service they expect and deserve from Frontier Airlines."
Kar added, "Midwest Express" employees have done a wonderful job for Frontier and we will continue to rely on their excellent below-wing' services. However, bringing the above-wing operations in-house will guarantee our own levels of service and open up a career path for aviation professionals in the Boston market interested in working for Frontier Airlines."
Frontier currently operates two daily nonstop Boston flights from its Denver hub and offers convenient connections beyond Denver to Albuquerque, Boulder, Dallas/Fort Worth, El Paso, Las Vegas, Los Angeles, Phoenix, Portland, San Diego, Salt Lake City, San Francisco and Seattle. Frontier operates from Logan International's Terminal A.
Denver-based Frontier Airlines serves 23 cities coast to coast with a fleet of 25 Boeing 737 jets and employs approximately 2,300 aviation professionals. The airline is the second largest jet service carrier of Denver International Airport with an average of 112 daily systemwide departures and arrivals. Unlike other airlines, Frontier's low fares do not have a Saturday night stay requirement. In addition, Frontier offers frequent flyer miles in Continental Airlines' OnePass® program. In 1999, Frontier was named "Best Low-Fare Carrier" by Entrepreneur Magazine in the publication's sixth annual Business Travel Awards. Also in 1999, the airline received the Federal Aviation Administration's (FAA) prestigious Aviation Maintenance Technician Employers Diamond Certificate of Excellence Award, which provides special recognition to airlines that have 25 percent of eligible employees complete an advanced aircraft maintenance training program. One hundred percent of Frontier's maintenance employees completed the advanced maintenance training program. Frontier's Web site may be viewed at http://www.frontierairlines.com.