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Jun 13, 2000
Frontier Airlines Names New Call Center Manager
Denver (June 13, 2000) - Frontier Airlines (Nasdaq: FRNT ) has named Ruben Servando Valdez as reservations manager for its Las Cruces, NM call center, effective June 13. The airline's Las Cruces call center is scheduled to open in August. In this newly created position, Valdez, 34, will oversee all aspects of the call center's operation, monitor phone activity and other performance indicators, develop supervisory staff and oversee all administrative functions. Valdez most recently served as city manager for the airline's El Paso, TX station, and in his new position will report to Director of Reservations Anne McCollum.
"Ruben's customer service experience, coupled with a comprehensive knowledge of Frontier's operation, make him an excellent candidate to open and manage our new reservations center," said McCollum. "We are confident that under Ruben's leadership our new call center will continue to improve such statistics as answer all incoming calls within 24 seconds, decrease the amount of time customers are on hold and achieve a high sales conversion rate."
Valdez began his career in the airline industry in 1991 as a customer service agent for America West. He joined Frontier in 1996 as a customer service agent and customer service coordinator at the airline's El Paso station. His 1998 promotion to El Paso station manager brought the added responsibilities of that station's employee group and operations. Valdez has attended the University of Texas, El Paso, and is fluent in Spanish. A native of the southwest, Valdez currently lives in El Paso with his 10-year-old son, Valentin.
Denver-based Frontier Airlines serves 21 cities coast to coast with a fleet of 23 Boeing 737 jets and employs approximately 2,100 aviation professionals. Unlike other airlines, Frontier's low fares do not have a Saturday night stay requirement. In addition, Frontier offers frequent flyer miles in Continental Airlines' OnePass program. In 1999, Frontier was named "Best Low-Fare Carrier" by Entrepreneur Magazine in the publication's sixth annual Business Travel Awards. Also in 1999, the airline received the Federal Aviation Administration's (FAA) prestigious Aviation Maintenance Technician Employers Diamond Certificate of Excellence Award, which provides special recognition to airlines that have 100 percent of eligible employees complete an advanced training aircraft maintenance training program. Frontier's Web site may be viewed at http://www.frontierairlines.com .